Terms & conditions for filling in the Gift Claim form
1. Make sure the invoice photo uploaded clearly shows the date of purchase and product type.
2. Make sure the type and amount of purchases filled in on the form match the type and amount of purchases listed on the invoice.
3. The name on the ID card must match the name listed on the invoice.
4. The serial number photo must be taken from the product unit directly (not from the cardboard/box and warranty card), except for the hob product, it can be from the manual book.
5. If your gift claim data meets the conditions above, then you will receive the gift no later than 30 working days from the claim date. If you do not meet the conditions above, we will inform you via email and please reclaim in accordance with the applicable provisions.
6. If the serial number you input is detected to have been used before during verification, then the gift claim is automatically INVALID and cannot be processed.
7. If the product serial number registered is INVALID, you will receive information via email. For further clarification, you can contact the shop where you transact.
For more information about claiming gift, click the link here. Or you can contact us at CustomerCareID@electrolux.com or 081770913771 (whatsapp gift electrolux).