This repair service Coverage is only valid during the Service Contract period commencing upon the expiry of the manufacturer’s six (6), twelve (12), twenty-four (24) or thirty-six (36) months warranty. This repair service Coverage applies only to repairs and replacements carried out through the Repair Facility.
This Service Contract may only be purchased upon purchase of a Product and only covers a Product which:
LIMIT OF LIABILITY
Limit of Liability
We will not be liable under the Service Contract if You do not submit the Product to the Repair Facility for repair before (a) the expiry of the Service Contract or (b) if a breakdown report has not been submitted within ten (10) days of breakdown incident.
EXCLUSIONS FROM COVERAGE:
(i) Damages caused by repair work or failure to perform repair work by You, its agents or employees, or by any repair facility which is not authorized by Us.
(ii) Gross negligence of any kind.
(iii) Any defective workmanship, including but not limited to liability arising out of implied warranties of merchantability, implied warranties of fitness, strict liability and those that are subject to recall by the manufacturer/dealer.
(iv) Liability to anyone other than You or Service Contract Holder, as the case may be.
(v) Any acts of fraud, or other dishonest or criminal acts by You.
(vi) Property & product liability insurance.
(vii) Use of the service in any illicit trade or transportation or in the commission of a felony.
(viii) Products that are still covered by the manufacturer’s/dealer’s original written warranty, or the Your dealer warranty, repairer’s warranty, or any other warranties in effect. Products that have less than six (6) months manufacturer’s warranty.
(ix) Products that have less than six (6) months manufacturer’s warranty.
(x) Non-operating and cosmetic items, paint, or Product finish, accessories used in or with the eligible Product, cables, cords, straps, chargers, add-on options incorporated in a Product for which options are not essential to the basic function of the Product for which the Service Contract was purchased.
(xi) Normal wear and tear to the exterior and interior of the Product cosmetic parts.
(xii) Under no circumstance shall You or Your representatives be liable for indirect, consequential, or incidental damages (including) damages for lost profits, business interruption, bodily injury, medical, and the like, even if any Party has been advised of the possibility of such damages.
(xiii) Software (including operating system and any stored data), defects resulting directly from software installation and or removal, computer virus, virus prevention, and other peripherals.
(xiv) Faults in any electrical connection, which is not part of the Product.
(xv) Routine maintenance or cleaning.
(xvi) Damage caused by neglect, abuse, misuse, theft, sand, corrosion, water damage, excessive heat, battery leakage, acts of God, commercial usage, power outages or surges, inadequate or improper voltage or current (fluctuation of electrical power, lightning, static electricity), unauthorized modification, improper environment (including lack of proper temperature or humidity).
(xvii) Unauthorized modifications made to the Product and/or problems/defects arising from such unauthorized modifications; altered serial numbers; failure to follow manufacturers’ instructions on installation, operation or maintenance; repairs performed by non-authorized repairer; any items not affecting the function of the Product; image burn.
(xviii) Using the wrong voltage output which caused electrical damage to the Product.
(xix) Costs of removal or reinstallation unless specifically included in the Service Contract.
(xx) Problems or defects not covered under the original manufacturer’s/dealer’s original written warranty, or Your dealer warranty, repairer’s warranty, or any other warranties in effect unless otherwise stated.
(xxi) Any failure, malfunction, defect, inoperability, breakdown, disruption, or stoppage of the Product or any Product, functions or the functions of any related to, directly or indirectly any design, planning or engineering incompatibility.
(xxii) Repair, replacement or maintenance of items that have been subject to normal wear and tear. Failure to follow manufacturer’s recommended instructions for installation, operation, routine care maintenance, inspection, cleaning, external adjustments etc. including problems cause by a device that is not the Product, including equipment/accessories that are not OEM, whether or not purchased at the same time as the Product.
(xxiii) Repairs necessitated by cosmetic or intentional physical damage (such as chipping denting, scratching).
(xxiv) Cracked parts due to omission, gross negligence or default.
(xxv) Commercial use (multi-user organizations), public rental or, use for profit.
(xxvi) Exclusions specifically stated in the Service Contract hereto.
(xxvii) All battery coverage.
(xxviii) The loss of, loss of use of, damage to, corruption of, inability to access or inability to manipulate any computer system or electronic data within electronic or I.T. products as a result of unauthorized access or unauthorized use of such system or data or the transmission, a denial of service attack or receipt or transmission of malicious code. Computer system means any electronic hardware or software, or components thereof, that are used to store, process, access, transmit or receive information. Electronic data means any data stored on a computer system.
(xxix) Malicious Damage of Products.
For Service in Indonesia→ Call Electrolux Extended Warranty Support Hotline 0804-111-9999
When the Product failure occurs due to an electrical or mechanical defect, You may call the Electrolux Extended Warranty Support Hotline at 0804-111-9999 from Mondays to Fridays, 8:30 am to 4:30 pm or email us at CustomerCareID@electrolux.com to report the failure or visit the Repair Facility.
Our Customer Service Representatives will be ready to guide You through the service process. To expedite service, please ensure that You have Your proof of purchase readily available before placing the call or visiting the Repair Facility. If the original manufacturer’s warranty is still valid, You are required to utilize the original manufacturer’s warranty notwithstanding that the Service Contract is already in force. Repairs must only be carried out through the Repair Facility. For all repairs, the Service Contract sales receipt/invoice for the Product must be presented.
This Service Contract shall terminate immediately with no premium refund in the event of any of the following:
This Service Contract can be cancelled within 30 days of the product purchase date at a full refund provided that no Valid Claim has taken place. If a Valid Claim has taken place this Service Contract cannot be cancelled.
The Service Contracts are Service Contracts for repair and/or replacement services for the Products. The Service Contracts are not insurance policies or guarantees given by Us relating to the nature of the material, workmanship or performance of the Product in favor of Us for the benefit of its customers who have purchased a Product under the Service Contract.
Assignment of Contract
If You sell or transfer Your Product to another consumer within the period of the Service Contract, You must call the Electrolux Extended Warranty Support Hotline at 0804-111-9999 within 14 days and effect the transfer of the Service Contract in writing.