Extended Warranty

Worry-Free for up to 5 years !!*


Only IDR 600/day/hari


Your favorite Electrolux unit is covered by an extended warranty.

*T&C applies


We understand the inconvenience that can occur due to damage to your household appliance. It's not just the hassle of dirty dishes or laundry piling up - it's also the cost of repairs and replacements, or the time spent waiting for an unreliable and unqualified technician to visit. For that, we created an Extended Warranty package. This extended warranty provides the best protection for up to 5 years for almost all Electrolux products, and we guarantee your equipment can function normally again quickly, easily, at no additional cost. Please note that the Electrolux warranty extension can only be obtained at least 30 days prior to the end of the manufacturer's warranty period, as stated on the sales receipt.


 

HOUSEHOLD APPLIANCES UP TO 5 YEARS OF EXTENDED WARRANTY STARTING FROM:
Washing Machine IDR 600/day
Dryer IDR 600/day
Refrigerator IDR 800/day
Cooking utensils IDR 200/day
Air Conditioner IDR 400/day

* Includes factory standard warranty

No additional costs* for up to five years

You don't have to worry about additional costs or repairs, replacement of parts, or labor costs. We protect you for any incident.

* S&K applies

Electrolux’s authorized technicians

Nobody knows your equipment better than us. You can rely on the expertise of our authorized Electrolux technicians for all repairs on site or in our workshops.

Customer Care that easy to contact

You can contact our Customer Care during business hours via:

Phone: 0804 111 9999,

WA / SMS: 081280888863,

Email: 0804 111 9999, we will always serve and help to process your claim easily and quickly.



One time unit replacement free of charge *

To keep your household affairs running smoothly, the Electrolux Extended Warranty provides a one-time replacement if your damaged equipment turns out to be economically irreversible.

* T&C applies

Replacement of food damage (refrigerator / chest freezer) *

If your refrigerator or freezer is damaged, you can get a replacement for food damage up to IDR 400,000.

* T&C applies

No additional costs* for up to five years

You don't have to worry about additional costs or repairs, replacement of parts, or labor costs. We protect you for any incident.

* S&K applies

Electrolux’s authorized technicians

Nobody knows your equipment better than us. You can rely on the expertise of our authorized Electrolux technicians for all repairs on site or in our workshops.

Customer Care that easy to contact

You can contact our Customer Care during business hours via:

Phone: 0804 111 9999,

WA / SMS: 081280888863,

Email: 0804 111 9999, we will always serve and help to process your claim easily and quickly.



One time unit replacement free of charge *

To keep your household affairs running smoothly, the Electrolux Extended Warranty provides a one-time replacement if your damaged equipment turns out to be economically irreversible.

* T&C applies

Replacement of food damage (refrigerator / chest freezer) *

If your refrigerator or freezer is damaged, you can get a replacement for food damage up to IDR 400,000.

* T&C applies

HOW TO BUY AN EXTENTED WARRANTY

All Extended Warranty Packages can be purchased directly from our call center on 0804 111 9999

 

 

 

 

HOW TO APPLY A WARRANTY CLAIM

Call our Customer Care at  0804 111 9999 or send an email to customercare@electrolux.co.id. Our working hours are Monday - Friday 8:30 - 16:30 WIB & Saturday 8.30 - 1.30 WIB.

Please prepare your purchase receipt, Extended Warranty Package number and your product serial number, along with your personal data (name & contact information) for verification.

Terms & Conditions

 

Frequently Asked Questions

  • Why do I need The Electrolux Extended Warranty?

    All electronic products may experience technical problems at any time. Unit repairs are often complicated, difficult, and expensive, when the product is no longer within the manufacturer's warranty period. Having the Electrolux Extended Warranty for home appliances, will free you from the burden of your mind, when unwanted damage occurs.

  • What damages are covered?

    Any mechanical or electrical damage that causes the product not to work properly.

  • What damage is not covered?

    This warranty does not cover problems caused by physical damage, misuse of the product or use of the product outside of Electrolux's instructions. This warranty also does not cover products that have problems with power surges and software problems. For detailed information on coverage exclusions, please see the Terms and Conditions on the Extended Warranty Package information page.

  • How long is the Extended Warranty Package valid?

    The Electrolux Extended Warranty Package covers your product for up to a maximum of 5 years (including the default / factory warranty).

  • Where can I purchase a Extended Warranty Package?

    All Warranty Extension Packages can be purchased directly from our call center at 0804 111 9999.

  • When will my Extended Warranty Package take effect?

    Your Electrolux Warranty Extension Package takes effect immediately when the product's original warranty period runs out.

  • How do I submit a warranty claim?

    Contact our Customer Care at phone number 0804 111 9999 or send an email to customercare@electrolux.co.id. Our working hours are Monday - Friday 8:30 - 16:30 WIB & Saturday 8.30 - 1.30 WIB

  • Can the Extended Warranty Service Pack be transferred to a second owner?

    Yes, you can call our special line at phone number 0804 111 9999 or send an email to customercare@electrolux.co.id to make a transfer. Please prepare product serial number and personal details / details of the new owner for owner verification and transfer.

  • What information should I prepare before submitting a claim?

    Please prepare your purchase receipt, your Extended Warranty Package number and product serial number, along with your personal details (name, contact information) for verification.

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Phone: 0804-111-9999 (SEMI TOLL FREE)

Flat rate throughout Indonesia: IDR 450 / minute

Monday - Friday: 08.30 - 16.30

Saturday: 08.30 - 13.30

 

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